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Frequently Asked Questions

For Space-Cravers

For Shared Space Owners

What is Shared Space?

Shared Space is an online platform that opens up homes for workspaces. We connect space cravers (those that need more space for doing work and activities or storing stuff) with homeowners that have unused space during the day.

Do I have to sign up to a monthly contract?

Nope. We’re big fans of flexible working. You pay per hour or by day, meaning you’re in control of when and how much you use the space.

What kind of spaces do you have available?

Spaces vary from workout studios, workshops and storage rooms to kitchens and even a sunny spot in the garden! There’s room for all sorts of interests, find your best fit here. If you have any category of spaces that you would like to see but couldn’t find, please get in touch with us here. We will gladly review your suggestions!

Is it complicated? How do I use Shared Space Project in a nutshell?

Shared Space Project is really simple to use:

1) Search for a space nearby. You can also refine by price, dates, capacity and privacy level.

2) Send a nice message to a few different hosts – some hosts are faster at responding than others, so if you’re making an urgent booking we recommend you message about five spaces to find somewhere that fits your style and to a avoid sad face.

3) Send a booking request, and if successful, pay for your space and go be awesome!

Can I use the spaces for any purpose?

People use Shared Space for all sorts of reasons – yoga, cake decorating, storing star wars memorabilia, growing business empires and more! The only limitation is your imagination, oh, and illegal stuff (please refer to qualifying criteria).

Can I stay overnight?

No. Shared Space Project is a daytime rental service – sorry ya’ll.

What hours are the spaces available?

The available hours are listed on each individual property page – but many hosts are flexible and are willing to shorten or extend the set hours if you ask nicely.

Can I negotiate on price?

You can try and check with the host if you’ve got a good reason. For example, they may consider reducing the cost for the day if you make a commitment to use the space for several days. Tip: Be nice and give them your best emoji.

How do I get in and out of the property?

This depends a lot on how you arrange it with your host in advance. Most hosts either have a key lock or arrange to let you in. Best to check this with your host before making the booking.

Will there be anyone else present at the space?

It’s totally up to you! If you want some company then filter by low privacy and spaces to share will pop up, medium means that there’ll be someone in the property but not the space you’re using, and high privacy typically means that you’ll have the whole place to yourself.

Where do I find details of my booking/space location?

You’ll find all these details under the bookings and messages tab, we’ll also email you the details once a booking has been confirmed.

Can I book the space for a few days every week?

For sure, most hosts will be over the moon to make the extra $$$! Plus, some owners offer a special price to people that make use of their space regularly.

How can I pay for my bookings?

We accept Visa, Mastercard and American Express.

When is the money for a booking deducted from my bank account?

Once a host has accepted your booking, you’ll be invited to pay by debit or credit card and that is when payment is deducted.

Can I cancel a booking?

Of course, but cancellations can significantly impact the other person involved, so please keep this in mind. You may cancel a booking if the host agrees to it and receive a refund for the cost of the space, however, you won’t receive a refund of the guest fee amount (read up on this here).

How much commission does Shared Space charge?

​There is a 15% charge fee that will be deducted from your earnings (total cost of the room excluding the security deposit)​​

What do I do if there is a problem on the day of my booking?

Talk to your host and try and sort out what’s up. You’ll get their contact details upon booking confirmation. If the problem continues, email us at support@sharedspaceproject.com

and we’ll make sure it’s dealt with quick smart.

How do I leave a review?

Once you’re done being awesome in your space, you’ll get a Feedback email to remind you to tell your inspiring story. Just hit the special link in the email or log in to your account to rate your experience. It shouldn’t take longer than two minutes to complete.

Tip: Trust and transparency is how we roll and by leaving / receiving reviews you make Shared Space a kickass platform that’s easy for people to use.

What is Shared Space?

Shared Space lets you rent out the space in your house as an alternative workspace for creatives, professionals, students, neighbours during the daytime.

Why would someone use my home as workspace?

Because environment matters. It’s been proven that 4 days in a good workspace is equivalent to 5 days in a poor workspace. Businesses large and small are seeking spaces for meetings, company off-sites and all sorts of work related activities in a place just like yours. Anyone from a writer looking to finish their manuscript away from kids and cats to a techpreneur looking to shoot FB lives that aren’t in their mother’s basement could benefit from your space.

What kind of space can I add?

Any! If you’re not using every space in your house, or you’re out at work all day – you could list any or all of these spaces on Shared Space Project and rent them out to the growing community of flexible workers, hobbyists and hoarders that will happily pay you per day. Get in touch if you can’t find the category that would match your space!

Can a guest stay in my space overnight?

Shared Space Project is a daytime rental service only and is not intended for overnight accommodation.

What kinds of guests can I expect?

There’s quite a range including consultants, writers, web developers, teachers, physical therapists, journalists, yoga instructors, life coaches, small businesses owners and large companies looking for off-site space, and the list is growing everyday.

What will guests use my space for?

Depending on your listing; working, creating, meeting, resting, storing! Before a guest can book, they are encouraged to send some details of what they would like to use your space for – but if you want more info, just ask the guest so that you’re comfortable before accepting a booking.

Does becoming a Shared Space host take a long time? What’s the process?

It’s quick and easy. All you have to do is list your space with some basic details, our team will check it out and set it live. You could start receiving enquiries from guests interested in booking your space straight away – ka ching!

How do I upload the photos?

When you first create your listing you’ll be prompted to upload some photos. We recommend that you take at least six to eight landscape photos that show off the entirety of your space.

Tip: To make your listing look welcoming, clean and spacious, open up all of your curtains to let in natural light and take your photos from the corner of each space.

Can I stay in my apartment or house during the guest’s stay?

Yes, of course, as long as you’re providing them with the level of privacy they need for their work and your guest is aware that you’ll be there, it’s cool.

How do guests enter and leave the property on the booking date?

This depends a lot on how you arrange it with your guest in advance.

You could let them in and out if you’re at the property, or you could coordinate a key handover if that’s not possible.

A third option we suggest would be installing a small key safe outside the property which has the advantage of only needing one extra key, and the combination can be changed for added security. All you need to do is send your guest the instructions to access your property and then leave the key exactly where they found it.

What if my space is only available at certain times of the day or or week?

That’s fine – you control the times and dates that you make your property available, and you can easily customise these settings on your Shared Space listing page so that you only make the space open and available to guests according to your schedule and preferences.

In case you hadn’t noticed, we’re big fans of flexibility at Shared Space.

Is Shared Space secure? Have all the guests been vetted for safety reasons?

Every single guest and space owners has been checked and verified.

Our website uses smart ID verification software and we employ bank-grade security for payment processing. All access to the website is also securely encrypted.

We’re committed to building Shared Space into a friendly community, but also take security, safety and privacy very seriously – so we’re regularly reviewing our security process and looking for new ways to enhance it.

Ultimately the decision to accept a guest is up to you – and by providing a system of reviews and feedback as a guide, we hope you’ll be able to make that decision with confidence.

How do I set the price of my space?

Pricing your space appropriately will be an important part of becoming a successful host.

We encourage you to consider the value of your space (based on square footage, amenities, location, etc.) and the type of guests you wish to host.

We currently suggest the same base price for everyone, and you’re then able to increase and decrease the price yourself.

Simply contact us if you need some more help on setting the cost, we would be happy to advise you further.

Do guests expect any minimum requirements from the space?

Only what you’ve already agreed to during the registration when you added the space, for example, Wi-Fi access, tea/coffee, access to a toilet for a working or creating space.

Will my existing home insurance cover me?

Some home insurance covers Shared Space activities. Every policy is different, and you should check with your insurer.

How can I be a great host?

Thanks for asking the question – you’re already halfway there.

We think being a great host requires good communication, transparency, and friendliness.

The first step is to craft a fun and honest description of yourself and upload some brightly lit photos of the space so that guests have an accurate idea about the space and you too.

Be sure to also respond to booking requests, questions, and concerns as quickly and honestly as possible – and you’ll find that after a while the experience can be pretty fun and rewarding.